Last updated: November 4, 2026

RacknRock (“RacknRock,” “we,” “us,” or “our”) provides ecommerce fulfillment, warehousing, shipping, and related software services. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

Information We Collect

  • Account information — name, business name, email address, phone number, and login credentials.
  • Order and shipping data — products, inventory, order details, and recipient shipping addresses processed on your behalf.
  • Payment information — subscription and billing details processed securely through our payment provider, Stripe. We do not store full card numbers.
  • Marketplace and store data — information from connected sales channels such as Walmart, Amazon, Temu, TikTok Shop, and eBay, used to sync and fulfill your orders.
  • Usage data — log data, device and browser information, and cookies used to operate and improve the service.

How We Use Your Information

  • To provide fulfillment, warehousing, and shipping services;
  • To process orders, payments, and subscriptions;
  • To communicate with you about your account and support requests;
  • To maintain security and prevent fraud;
  • To improve and develop our services.

How We Share Information

We share information only as needed to operate the service, including with shipping carriers (such as FedEx, USPS, and Canpar), connected marketplaces, our payment processor (Stripe), and service providers who support our operations. We do not sell your personal information.

Data Retention

We retain information for as long as your account is active or as needed to provide the service and to comply with our legal obligations.

Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. Depending on your location, additional privacy rights may apply.

Cookies

We use cookies and similar technologies to operate the website, remember your preferences, and analyze usage. You can control cookies through your browser settings.

Children’s Privacy

Our services are intended for businesses and are not directed to children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, contact us at support@racknrock.com.